Technology for Healthcare and Clinics
The front desk is the bottleneck in almost every small practice. Phones, forms, referrals and reminders all land on the same two people, and clinical staff end up doing administrative work.
What usually brings people to us
The technology that tends to fix it
Not all of it, and not at once. We start with whichever one of these is costing you the most right now.
Scheduling and reminders
Booking, confirmations and reminders that cut no-shows without a phone call.
Referral handling
Incoming referrals captured, read, logged and acknowledged on arrival.
Digital intake
Forms completed before the visit and flowing into your records instead of a clipboard.
Front desk relief
The routine questions answered automatically so the phone is free for the ones that need a person.
Authorisation tracking
Every request, its status and what it is waiting on, in one visible place.
Recall and follow-up
Patients due for something get contacted without anybody running a report.
A small clinic front desk
- Two people cover phones, check-in, forms and referrals
- Faxed referrals wait in a pile for someone with a free hour
- Paper intake forms are typed in after the visit
- No-shows are noticed but not followed up
- Nurses spend the last hour of the day on paperwork
Two people doing four jobs, and paperwork spilling into clinical time.
- Routine calls and questions are handled automatically
- Referrals are captured and acknowledged the day they arrive
- Intake is completed before the patient walks in
- No-shows trigger an automatic rebooking offer
- Clinical staff finish the day doing clinical work
The routine work handles itself and the front desk can look at the person in front of them.
What you should get out of it
- A front desk that is not permanently underwater
- Referrals acknowledged the same day
- Fewer no-shows without extra phone calls
- Clinical staff doing clinical work
Not sure where to start?
A $300 Technology Briefing gets you an hour together plus hours of research, and a written report inside a week. If you hire us afterwards, the $300 comes off the price.
How pricing worksCommon questions
What about patient privacy rules?
They set the design. We scope what may be handled by which system, where information rests, what vendor agreements are needed, and what has to stay in house. If a design cannot meet the requirement, we do not build it.
Will this replace our practice management system?
Almost never. Most of the gain is in the intake, follow-up and communication around it.
Other industries
Let us work out what you actually need.
Thirty minutes, free, and nobody pitches you at the end. Bring us the part of your week you hate and we will tell you honestly whether technology can fix it.