Technology for HVAC and Home Services
Five inboxes, one customer, and one very tired office manager. In home services the company that answers first usually gets the job, and everything else is downstream of that.
What usually brings people to us
The technology that tends to fix it
Not all of it, and not at once. We start with whichever one of these is costing you the most right now.
One queue for everything
Every channel into a single list, sorted by urgency, visible to whoever is on duty.
Emergency sorting
No heat, no cooling and no water get pulled to the front automatically.
Dispatch that stops guessing
Who is nearest, who is qualified, and what the customer was told.
Everything on the tech's phone
History, equipment, warranty and notes, without a call back to the office.
Reviews asked for automatically
Every completed job, at the right moment, to the right platform.
Local Services Ads done properly
The Google Guaranteed spot above the map, wired into the queue you just fixed.
A home services company with five inboxes
- A customer calls, gets voicemail, and messages Facebook instead
- The office manager checks five places, several times a day
- An emergency sits unread behind twelve routine messages
- Techs phone in for details that are on a screen somewhere
- Reviews only get left by people who were angry
Emergencies found late, and one person holding the whole thing together in her head.
- Every channel feeds one queue, sorted by urgency
- Emergencies are flagged the moment they arrive
- The right tech is dispatched with the history already on his phone
- The customer gets an appointment confirmation and a reminder
- A review request goes out automatically after the job is closed
Nothing waits behind something less urgent, and the office manager can take a day off.
What you should get out of it
- First to reply, which in this trade usually means first to be hired
- Emergencies handled as emergencies
- A star rating that climbs on its own
- Advertising that lands in a system that can catch it
Not sure where to start?
A $300 Technology Briefing gets you an hour together plus hours of research, and a written report inside a week. If you hire us afterwards, the $300 comes off the price.
How pricing worksCommon questions
We already have field service software. Do we need something new?
Probably not. Most of the time the software is fine and the parts around it, the intake and the follow-up, were never set up.
Does this work in the busy season?
That is when it matters. The setup is designed for the August week when the phone does not stop.
Other industries
Let us work out what you actually need.
Thirty minutes, free, and nobody pitches you at the end. Bring us the part of your week you hate and we will tell you honestly whether technology can fix it.